1) Privacy Policy Overview: This privacy policy explains how we collect, use, and protect your personal information. As a company, we are committed to safeguarding our customers and visitors to our website, and the use of their personal information.  We have included every aspect we can identify, however, should you have any questions that are not answered by this policy, we are of course available to answer these for you.  The Privacy Policy applies when you interact with our company.  This interaction can be in the form of a telephone conversation, email exchange, or from the use of our website.  We can provide a copy of your information free of charge.  Should the request be unfounded, or excessive or repetitive copies are asked for an administration charge will be applied.

2) Types of Information Collected: We may collect personal information such as your name, email address, and phone number when you register for an account or subscribe to our newsletter. We also automatically collect certain information such as your IP address and browser type when you visit our website.

3) How Information is Collected:
Information is gathered in different ways, for simplication, we have broken this into different classifications.

Phone: When you make a call to us, we will gather some contract information and holiday/vacation requirements. This information will be interested into our system so that we can generate a quote for you.

Email: On receiving an email enquiry, the provided information will be entered into our system. This is so that a quote can be generated for you.

Website: To ensure our website is provide the information in a good experience for the user, data analytical tools are used. These track pages visited and actions taken used to do so, such as button clicks.

4) Purposes of Collection: We collect personal information to provide and improve our services, communicate with you, and personalize your experience. We may also use your information for marketing purposes with your consent.

5) Use of Information: To provide a quote or a charter, there is a requirement of certain personal information. We are aware of the responsibility this carries and would like to reassure clients regarding the use of this information. The information gathered may be used to:-

i. Administer our business, website and social media.

ii. Supply services or goods purchased through our website.

iii. Send quotes, invoices, statements and reminders to you and collect payments from you.

iv. Send nonmarketing information to you.

v. Send email or newsletters, unless you have opted out.  You can inform us any time you wish to opt out.

vi. Provide third parties about statistical information about our users.  Third parties will not be able to identify any individual user from the information given.

6) Third-party Sharing: We will not supply any information to a third party for the purposes of their or any other third parties direct marketing.

7) User Controls: You can access, update, or delete your personal information by logging into your account settings. You may also unsubscribe from our marketing emails at any time.

8) Data Security: The company will take reasonable steps to ensure that all information is not lost, misused or altered.  Information will be stored on a secure platform and firewall protected.  That you acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. As a company, we are committed to the security of personal information that is gathered.  Our privacy policy is reviewed on an annual basis to ensure that we are up to date with current laws and regulations and may update this policy from time to time and publish a new version on our website.

Data Retention: The company will not keep personal information we hold for any purpose longer than necessary.  Information and documents will be retained:-

i. To the extent we are required to by law

ii. If we believe information or documents may be relevant to any ongoing or prospective legal proceedings

iii. To exercise or defend our legal rights (this may include information for the prevention of fraud and credit risk.

9) Policy Updates: As a company we are committed to the security od personal information that is gathered.  Our privacy policy is reviewed on an annual basis to ensure that we are up to date with current laws and regulations and may update this policy from time to time and publish a new version on our website.

10) Contact Information: If you have any questions or concerns about our privacy practices, please contact us at charter@hightideyc.com